Privacy Policy

DialPower ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electricity purchase platform.

Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and phone number
• Payment information (processed securely by Paystack)
• Electricity meter numbers and related information
• Account credentials and preferences

Usage Information

We automatically collect certain information about your use of our platform:

• Transaction history and patterns
• Device information and IP address
• Browser type and operating system
• Pages visited and time spent on our platform

We use the information we collect to:

• Process electricity purchases and payments
• Maintain and improve our services
• Provide customer support
• Send transaction confirmations and important updates
• Prevent fraud and ensure platform security
• Comply with legal obligations

We may share your information with:

• Service Providers: VT-Pass for electricity purchases, Paystack for payment processing
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through certified providers

You have the right to:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Opt-out of marketing communications
• Request data portability

To exercise these rights, please contact us at privacy@dialpower.ng

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for 7 years as required by Nigerian financial regulations.

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy, please contact us: